Citigroup Internship – Fraud Risk

Job Description:

The Fraud Ops Intermed Analyst is a senior level positions responsible for contributing to the development of fraud management policies, processes and procedures to minimize the impact of fraud in coordination with the Operations – Services team.The overall objective of this role is to manage fraud losses by ensuring analysts make appropriate decisions using risk/reward balanace methodology.

Job Responsibilities:

• Provide professional analytical expertise relating to fraud prevention and loss control
• Analyze fraud trends, conduct investigative research into losses, and analyze loss type data to determine the nature of fraud patterns
• Perform complex data validation independently and make recommondations to portfolio manages based on data availability and analysis
• Resolve varied fraud issues with potentially greater impact, and provide guidance and input to teams to aid process improvement efforts
• Integrate in-depth specialty area knowledge with a solid understanding of industry standards and practices
• Provide informal guidance or on the job training to new team members as needed
• Build on new communication platforms for customer education
• Drives initiatives to enhance client experience and improve operating efficiency and productivity through re-engineering and process improvements by actively identifying opportunities
• Closely monitors the service level indicators and ensuring that all complaints are investigated timely, customer impact is assessed promptly by analyzing root causes to identify issues and address them effectively by engaging all stakeholders
• Provide professional analytical expertise relating to fraud prevention and loss control

Job Details:

Company: Citigroup

Vacancy Type:  Full Time

Job Location: London, England

Application Deadline: N/A

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